Support / Knowledge Base

DataCloud365 Support

For our Resellers, support is complex that we would like to simplify for you. 

Whether you become a Reseller partner or a services solutions partner, you automatically become part of a network of IT business in Australia.  Essentially, this is a services market place where you can buy or sell from.

How it works:

When a business moves to a Cloud platform, they require:

  1. No migration support or managed services
  2. Some support for the tricky bits
  3. Migration support and services with managed service support
  4. Full outsource of expertise and tasks

IT providers also fall into these same categories, as there are limited IT suppliers that have all IT skills in-house and therefore need to outsource to a contractor, or quickly train staff and attend to matters with little expertise.

You now have a third option.

Each of the SaaS and IaaS products offered within the DataCloud365 portal also has a “Migration” and “Ongoing support” service, selectable within the subscription panel.  If your client requires and chooses professional or managed services for their subscription, you have the option to:

  1. Provide this work from within your organisation or
  2. Outsource this out to one of the network of verified providers and earn a fee for doing so.

The service build options include:

  • Project Management
  • Network evaluation and scope compatibility
  • Network configuration
  • Mail migration
  • File migration
  • Data migration
  • CRM migration
  • Server application migration
  • Webdesktop configuration and application integration
  • SharePoint migration

The service management options include:

  • Managed mail services
  • Managed SharePoint
  • Managed network
  • Managed firewall
  • Managed backup
  • Managed VPS platform
  • Managed SQL
  • Managed Microsoft Servers
  • Network monitoring
  • Issue escalation
  • Managed helpdesk

The Professional Services options include:

  • Dynamics development
  • SQL development
  • Web development
  • SEO optimisation
  • SCOM development
  • Web marketing and social network development