MS Dynamics CRM 2013

MS Dynamics CRM 2013

Low cost Customer Relationship Management (CRM) for:

Sales Management & Forecasting


Your customers know more than ever before. Buying decisions are often made before you can even engage. Sales must adapt to the new customer journey. Sales teams need tools that are familiar, intuitive, and easy to adopt to allow better effectiveness. You can manage your prospect, goals and pipelines in this intuitive interface.

Customer Care


Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.

  • Help reduce service response times
  • Improve case resolution, and increase customer self-service with a powerful knowledge base.
  • Manage and exceed customer entitlements and service level agreements (SLAs).
  • Enable dynamic routing and queuing to help ensure you hit your service targets.

Marketing


Today’s marketers need the ability to plan, execute, and measure campaigns easily, from start to finish. Microsoft Dynamics Marketing helps you engage your customers as you bring your marketing vision to life. With our marketing capabilities, you can:

  • Help reduce your time to market and improve brand consistency and message.
  • Be privy to deep customer insights to help you plan effectively and execute flawlessly.  
  • Reduce the complexity of your campaigns, so you can focus on delivering amazing customer experiences.   
  • Understand how your customers are engaged, with behavioural data and advanced lead scoring, so you can drive sales impact by delivering highly qualified leads straight to your CRM.  
  • Work better in your team and with agencies on brand, content, and events.  
  • Track your share of voice across the social web (such as Twitter, Facebook, and YouTube).
  • Monitor your global sentiment and brand presence.
  • Gain visibility on strategic initiatives on social media.

CRM solutions can deliver ROI and increase profitability through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. 

Each Database requires a resource allocation in addition to the user licenses of $6.00 pm per organisation

Contact us for insights and planning into implementing a CRM solution for your business or migrating from other CRM platforms.


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